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How can we help you?
Start by checking out the FAQ section at the bottom of the page. Most people find a helpful answer there. Or, browse through our complete FAQ list.
If you still need help, or just want to talk to a real person, fill out the Contact Us form.
Or give us a call at 1.888.511.6548. We’re here to take your call during normal business hours (Pacific Standard Time).
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Find Media Contacts, press releases, and more in our Media Center >
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Frequently Asked Questions
World Vision is a Christian humanitarian organization dedicated to working with children, families, and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice. Motivated by our faith in Jesus Christ, we serve alongside the poor and oppressed as a demonstration of God’s unconditional love for all people.
Our integrated community-development approach includes water, nutrition, healthcare, education, spiritual nurture, child protection, and income generation, so every child can grow into who God meant them to be.
Our presence in nearly 100 countries enables us to quickly provide immediate support in all types of disasters and humanitarian crises—and we’re committed to long-term support, staying to help children, families, and communities recover and rebuild.
World Vision serves children and families in need all over the world, including here in the United States. We serve all people, regardless of religion, race, ethnicity, or gender.
Learn more about us
Unfortunately, no. The items offered in our catalog are planned for carefully chosen projects, and it is not cost-effective for us to designate items to individual sponsored children.
However, if you want to give a Special Gift to your sponsored child, please call 1.800.423.4216 or visit myworldvision.org/SpecialGift, and we’ll help work out the details. Local staff will consult with your child’s family and use your gift to purchase items in your child’s country, saving shipping and other costs. Then we’ll send you a letter and photo about the impact of your gift. To be good stewards of our staff’s time and resources, each Special Gift must be $100 or more, and 25% of all gifts under $200 (as well as any amount over $200) will be used to help meet needs in your child’s community.
Your gift is a sacred trust. We promise to honor your generosity by using your donation in the most effective way possible. Giving options shown in the Gift Catalog reflect World Vision projects, and suggested donation amounts are based on periodic surveys in the countries where we serve. Each item is representative of the gift category in which it appears, and your donation will be used to provide assistance where it’s needed most within the gift category. For example, when you give any animal gift, a portion of the gift may also help provide water sources, farming assistance, hunger relief, and other related essentials.
Yes! Being a child sponsor is also about building a wonderful friendship. Exchanging letters, cards, or emails is a great way to connect with your sponsored child. Visit the “Send a Letter” page for ideas on what to write.
You may send letters to your sponsored child at the National Office address located on your child’s picture folder. You can also find it by signing in to your My World Vision account.
Note: For the protection of the children, sponsors, and our staff, we read letters that are exchanged between sponsors and their sponsored children. The letters are reviewed to ensure people do not threaten children, put their lives in danger, or try to develop inappropriate relationships.
In many of the countries where we work, Christian expression is restricted, so we monitor the letters to make sure nothing written could endanger the child or family. We also review letters to our sponsors to ensure they do not receive inappropriate solicitation of funds from children’s families.
If your sponsored child lives in a country where Christianity is restricted, we will notify you. Please see your Welcome Kit or visit the “Send a Letter” page for writing tips on what topics to avoid.
Yes. Sign in to My World Vision and visit the “My Account” page. Under “Payment Options,” select “Manage Automated Giving.” You can add or edit your credit card or bank information.
We keep your personal information as secure as possible. All web forms requesting your confidential information (such as credit card numbers) on the My World Vision website use “SSL,” an internet security protocol that encrypts your information.
Yes, we’ll mail or email you a receipt for your gift to World Vision. Your gifts are tax-deductible less the fair market value of any items you receive, if applicable.
Mailing address:
World Vision, Inc. P.O. Box 9716
Federal Way, WA 98063-9716
Email address (U.S. only):
[email protected]
Toll-free phone (U.S. only):
1.888.511.6548
Our Christian faith is central to who we are. It’s why we do what we do. We follow Jesus’ example to love and serve the poor and oppressed. Learn how we share our faith >
We want everyone to experience God’s love. If you’re interested in learning more about a relationship with Jesus, we have some resources for you >